Customer Service Advisor

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Salary - £26,965 + quarterly bonus of up to 16% of your salary.

Start Dates – May/June 2024

Our shift patterns

Our services department is open 7 days a week to ensure we are available when our customers need us most. Our shift patterns have been tailored to support us in meeting these requirements. We currently have gaps available in our late patterns which will require you to work up to 9pm, we also have elements of weekend working with either 2 or 3 week rotations.

We will be able to offer you a choice of our available shift patterns before you start with us. It is important you only apply if your preference is to work evenings and weekends

Your training will take place at our office for a minimum of eight weeks. We’re looking for people who can work flexibly from home but commute to our Uddingston office up to 2/3 times a month after your training period. This may change subject to business requirements so please make sure your commute is manageable and fits in with your Work Life Balance.

What you’ll be doing

Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We Care. We Deliver. We’re Agile. We’re Courageous. We Collaborate.

As a British Gas Home Service team member, you’ll be taking a range of inbound calls from customers who need us most. Perhaps they have a boiler breakdown, no heating, an appliance repair, or a water leak or maybe they are calling to renew their insurance policy with us where sales and retention play a key part of the role. Solving for all our customers is our priority. Whether that’s finding the most suitable appointment for one of our skilled engineers to attend, working to resolve customer appointment and account queries and complaints or providing options to your customers on ways that we can help look after their home. Your voice will be the first voice a customer hears when they contact us with their emergency or need help and assistance with their insurance policy.

Naturally you should and have clear, empathetic, and calm communication skills both written and verbal. You’ll need to be digitally savvy to maintain secure, accurate customer records across a wide range of internal systems. We welcome applications from anyone with the right values and behaviours and an absolute passion for customer service and confidence to promote our extensive homecare product range

What you can expect from us;

We will supply all your IT equipment - you’ll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater)

After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees. Here's a selection of some of our amazing benefits:

• Employee Energy Allowance
• Contributory Pension scheme.
• Private medical cover & Life Assurance
• 33 days holiday allowance and the option to buy/sell up to 5 additional days
• Plus an excellent range of flexible benefits, including technology vouchers & travel insurance

As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role.

Please ensure you have the legal Right to Work in the UK. We will carry out financial, criminal record and reference checks before you start working with us.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.