TUI Contact Centre Agent | Dutch Speaking | Local Residents

Employment type: Contract

FlexScore®

Remote-first

A little flex time

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Job Description

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you’ve got the right to work in Spain and speak Dutch & English plus ideally another European language, keep on reading!

Not sure what local documents you need? Find out more here

ABOUT OUR OFFER

A job at our TUI Contact Centre offers much more than your basic salary which already starts at 19.500€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
We offer remote working from anywhere in Spain on seasonal permanent or permanent contracts, multiple permanent career development opportunities.
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT YOU

Efficient & organized – a problem solver, multitasker and good listener who stays calm under pressure.
You can quickly learn – about the job, about all the modern technology needed to do it and all about our incredible products & services.
You have strong verbal & written skills in Dutch and communicational English.
Able to work flexible shift patterns including rotating daytime and occasional night shifts.

ABOUT THE JOB

When guests contact us 24/7 from around the world on holiday – you will be the one to listen and respond.
You will proactively resolve any complaints from our guests using your fantastic people skills to make them happy.
You will also successfully collaborate with other TUI departments daily.
All of this will offer you a fantastic opportunity to grow quickly with market leading training and support to help you achieve your goals.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIDestinationJobs #TUIJobsAbroad #TUIJobs #Summer24IsComing #LetsTUIit

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Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail

Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year

Employee discounts

Flexible working week

Bank holiday swaps

Time off in-lieu

Religious celebration leave

Buy or sell annual leave

Health insurance

Gym membership

Open to part time work for some roles

Mental health platform access

Enhanced maternity leave

Shared parental leave

Pregnancy loss leave

Enhanced paternity leave

Compassionate leave

Cinema discounts

Season ticket loan

Travel insurance

Cycle to work scheme

In office catering

Commuter loan

Annual pay rises

Annual bonus

Life assurance

Salary sacrifice

Matched pension contribution

In office workout classes

Teambuilding days

Employee assistance programme

Charity donation scheme

Enhanced sick pay

Share options

Faith rooms

Volunteer days

Lunch and learns

Hackathons

L&D budget

Sabbaticals

Personal development days

Mental health days

FlexScore®

Location

88%

Employees are very happy with their working location freedom

Hours

80%

Employees are largely happy with the flexibility in the hours they work

Benefits

76%

Employees are largely happy with the benefits their company offers

Work-life balance

72%

Employees feel that they can switch off quite easily from work

Role modelling

76%

Employees feel that most people work flexibly

Autonomy

81%

Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity

70%

Employees feel that the diversity is good and there are continued efforts to improve it

Inclusion

75%

Employees feel that the culture supports equity and inclusivity well

Culture

80%

Employees enjoy the working environment

Mission

75%

Employees feel quite excited about the company mission

Salary

52%

Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

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