Process Excellence Assistant Consultant

Job Description

The Process Excellence Assistant Consultant supports process owners with improving efficiency & quality, as well as change and transformation projects across transactional finance processes. You will be responsible for supporting teams, customers, and stakeholders to drive and implement effective and measurable benefits through process improvement initiatives using the DMAIC methodology.

ABOUT THE JOB

• Support teams to identify and prioritise process improvement opportunities, applying Lean Six Sigma tools to identify process anomalies, pain points and process waste. You will collaborate with teams to implement changes and by supporting rapid improvement events
• Conduct process mapping and use root cause analysis techniques to resolve process issues, reduce manual processes and identify opportunities for automation (RPA)
• Measure and analyse activity across the team, supporting the development of the KPI framework and tracking KPIs to highlight occurring issues for improvement. You will apply a KPI driven approach to managing processes and quantifying benefits of process improvements.
• You will champion and endorse standardised working, facilitate workshops and activity to align processes as far as possible, and to embed best practices for all common processes.
• You will contribute to transformational projects by supporting requirements gathering, gap analysis, testing (UAT) activity, defect management and training.
• Champion business change and actively encourage innovation, blue sky thinking and continuous improvement
• Develop, update and maintain all process documentation as standard, and also following change implementation or as support for training or stabilisation phases of transformational projects
• Build strong working relationships with teams and stakeholders across O2C teams

ABOUT YOU

• Experience in a similar position demonstrating the development of business improvement skills
• A track record in project management and continuous improvement advantageous
• Exceptional analytical mind set and problem solving skills; ability to understand process issues, to question the ‘status quo’ and to conclude on acceptable solutions
• Articulate communicator and strong facilitation skills; able to interact with a diverse group of stakeholders
• An engaging can-do mindset that overcomes resistant to change. Unafraid to challenge, or be challenged by, colleagues
• Proficient in MS Office products Excel, PowerPoint, Visio experience is preferred
• Fluent in English, other languages (German, Spanish, French) are a plus

ABOUT OUR OFFER

Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go.
Development and career opportunities: We promote the potential of our employees with a wide range of digital training opportunities and international career opportunities.
Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.

At TUI, we know people are as diverse as the destinations we send our customers to.We love to see your uniqueness shine through and inspire the future of travel.​