Technical Writer/Knowledge Manager

Job Description

The Role

Our Knowledge Management team at LucaNet is responsible for the collection, preparation, and distribution of technical and software-related information for internal and external target groups. As a Technical Writer/Knowledge Manager, you will support us in creating and maintaining documentation for our software and in structuring and presenting knowledge tailored to the specific target groups. You will have the opportunity to take on exciting tasks and contribute your ideas in our expanding and innovative working environment.

At LucaNet, you will actively shape the future in a fast-growing, international company. We are looking for a diverse team with different experiences and backgrounds. If you think you are the right person for this position, we would definitely like to get to know you, even if you don't cover all the bases.

What you'll do

• You will take on various tasks relating to the documentation for the LucaNet software.
• You will make LucaNet's existing knowledge visible and usable and ensure transparency and target group-specific forms of access.
• You write easy-to-understand texts for users of the LucaNet software and supplement them with short videos if necessary.
• You support our software development team with UX writing.
• You work on concepts for internal and external knowledge transfer and implement them in collaboration with the team and other departments.
• You will work on exciting and challenging projects in an expanding, innovative environment.
• You will have plenty of creative space for your ideas and commitment.
• We also offer development opportunities in Knowledge Management.

What you bring to the table

• You have a degree or an apprenticeship in technical editing, communication design or information management.
• Alternatively, you are a career changer, ideally with at least two years of professional experience as a Knowledge Manager or Technical Writer in the software sector.
• You have a very good command of written and spoken German and English.
• You are flexible, and creative and can prepare and present complex technical issues tailored to the target group in various media.
• You have basic knowledge of modern content management systems. Ideally, you have already worked with tools such as Confluence, MS SharePoint, TechSmith Camtasia and Adobe Experience Manager.
• Ideally, you have basic project management knowledge and are a talented organiser.
• You have good communication skills, and you are a team player with a practical hands-on mentality.

Perks at work

• Team Spirit – We work as a team and like to celebrate as a team, so we take any opportunity to get together, learn together, and celebrate together.
• Learning & Development – We encourage you to pursue knowledge and inspiration and give you the time, space, and budget to do so.
• Health & Wellbeing – We care about your mental health and wellbeing and provide you with the programs to stay fit, productive, and get the support you need.
• Generous vacations – We encourage you to take time off to relax, travel, and recharge.
• Compensation and Company Pension Plan – We are committed to Fair Pay as well as supporting our people also for their future with a company pension plan and/or pension allowances.
• JobRad – We have partnered with JobRad so that you can find your dream bike supported by us.
• Staff Discounts – Thanks to our corporate benefits partner, you can receive a whole bunch of discounts for different areas.

Powered by uniqueness

Everybody’s different here and we like it that way. At LucaNet, we are powered by the uniqueness of our people and are committed to creating an inclusive work environment where everyone can grow and feels respected. The more voices we have represented in our business, the more we will all thrive, contribute, and be forward-thinking.

That’s why we only want to assess candidates based on qualifications, merit, and business needs. You are welcome at LucaNet for who you are, no matter your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability status.

People don’t fit into neat boxes, we know that. If you think you’d excel in this position, even if you don’t cover all points, we really want to get to know you and why you’re great for the role. Please avoid including your picture, age, and marital status in your CV.

Learn more about our culture and D&I journey