IT Operations Manager

Job Description

At Livestock Information (LI) Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

As an IT Operations Manager at LI, you will steer the day-to-day operational excellence of our IT support services and leveraging the latest in cloud technologies to propel our business forward. The ideal candidate will excel in orchestrating Incident and Problem Management, IT Technical Change Management, and Cloud Services Management.

Responsibilities

· Service Availability Management - Initiate proactive strategies, prepare, and review Key Performance Indicators (KPIs) to maintain the availability, performance, and security of live services. This approach ensures uninterrupted access and reliability for all users.

· Continuous Service Improvement - Actively seek out opportunities for enhancement and engage in collaboration across Service teams to support the Service Continuous Service Improvement Programme. This initiative is dedicated to elevating service performance, reducing operational costs, minimising technical debt, and bolstering security measures.

· System Maintenance and Upgrades - Implement preventative maintenance tasks and ensure appropriate upgrade plans are in place so that services remain current. Responsible for ensuring compliance with all standards and regulations.  

· Strategic IT Leadership - Support the live services IT strategy that is intricately aligned with organizational objectives, emphasizing system optimization and pioneering innovation.

· IT Operations Enhancement -Develop and refine the IT Operations service, aligning with strategic visions and future operational enhancements.

· Azure Cloud Services Management - Lead the effective management of Azure cloud services, galvanising solid support and operational excellence in cloud service delivery. Design, Implement and ensure efficient maintenance and ensure compliance to all Disaster Recovery Plans.

· Operational Excellence and Service Delivery - Manage both internal and partnered application support functions, ensuring live service applications, data, middleware and platforms architecture standards are met and positively impact the broader business strategy.

· Facilitating Business Change - Support new business initiatives and service improvements through the Service Front Door process, incorporating effective reporting mechanisms to track progress and outcomes.

· Project and Delivery Management - Implement both Waterfall and Agile methodologies, utilizing Azure DevOps for comprehensive backlog management, pipeline integration, and Test Plans.

Requirements

We are looking for someone with:

• Proven IT Operations Leadership: Demonstrable experience in managing complex IT operations, with a strong emphasis on cloud services and support management.
• Expertise in Cloud Technologies: Extensive hands-on experience with Azure and M365, from architecture, design, build and test, release to service management.
• Operational Excellence: A track record of enhancing IT service delivery, managing change portfolios, and upholding IT security protocols and build standards.
• Strategic Vision: Adept at translating IT capabilities into strategic business advantages.
• Stakeholder Engagement: Skilled in navigating and influencing across organisational boundaries, fostering a collaborative environment.
• Line manage internal staff and manage contract service providers across Azure DevSecOps engineers, service architects, full stack software engineers and test engineers, delivery managers, scrum masters and business analysts,
• Innovation and Compliance: Commitment to innovation, best practices, and maintaining high standards of compliance and security.

Qualifications

Educational Background: Bachelor’s degree in computer science, Information Technology, or a related field, with preference given to advanced degrees or certifications.

Professional Experience: Substantial experience in IT operations management, with a focus on cloud computing environments and service delivery platforms.

Application and Interview Process

To apply for this role you will need to submit a CV and answer some pre-screening questions.

If you are shortlisted, the interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. All interviews will be conducted fully remotely via MS Teams.

If you need a reasonable adjustment so that you can complete your application, you should contact us as soon as possible by emailing talent@livestockinformation.org.uk before the closing date to discuss your needs.

Benefits

As an LI employee, you will be entitled to our company benefits which include:

·       Fully remote working set up

·       33 days annual leave, inclusive of Bank Holidays

·       4 x annual salary Life Assurance

·       Market leading pension through Legal & General

·       Enhanced Maternity leave – up to 26 weeks

·       Excellent learning, training and, career development opportunities and funding

·       24/7 access to our Employee Assistance Programme

·       A diverse and inclusive culture where everyone is respected and valued

Application and Interview Process

To apply for this role, you will need to submit a CV and answer some pre-screening questions.

The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. All interviews will be conducted fully remotely via MS Teams.

Diversity statement

At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

Disclaimer

 Livestock Information Ltd. cannot sponsor work visas at this time.

Livestock Information Ltd. does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.