After Travel & Quality Executive - temporary

Job Description

Become part of our Nordic Customer Delivery team. We are looking for a Swedish-speaking colleague for a position who will work with complaints that come in after the customer’s return from their holiday. To succeed in your new role, you must take great personal responsibility and great self-drive. We work at a high pace, so you should be stress-resistant and creative to find alternative solutions. You will be part of a committed and very knowledgeable team, therefore cooperation is important, as well as that you are independent and are fearless in communication and contact with customers and partners.

Become part of our Nordic Customer Delivery team. We are looking for a Swedish-speaking colleague for a position who will work with complaints that come in after the customer’s return from their holiday. To succeed in your new role, you must take great personal responsibility and great self-drive. We work at a high pace, so you should be stress-resistant and creative to find alternative solutions. You will be part of a committed and very knowledgeable team, therefore cooperation is important, as well as that you are independent and are fearless in communication and contact with customers and partners.

ABOUT THE JOB

• Your daily tasks will be handeling incoming claims from our Nordic customers
• Answer customer’s claims via phone or email
• Investigate customers reported issues
• Report quality issues to relevant departments

ABOUT YOU

• 2 + years of experience from a customer service role including complaints handling
• Driven by reaching goals at a high pace
• Have great commitment and drive
• Good problem solving skills and solutions orientated
• Have an understanding of travel law and regulations and daring to stretch and drive things both internally and externally
• Excellent written and oral communication skills in Swedish and English
• Having a good understanding of Danish and Norwegian or Finnish is a plus
• Experience from work in TUI’s sales, within TUIfly or leading role in the destination organization is an advantage

ABOUT OUR OFFER

• Great location and open space offices
• Excellent career development opportunities
• Fantastic holiday benefits including discounts
• Online wellbeing and learning support
• Fun and dynamic work culture
• Hybrid work – we offer flexible work model where TUI employees work at least half of the time in the office

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
We are looking forward to your application and meeting you!